Refund Policy

Monthly Memberships

• Cancellation requests must be submitted at least 7 days before the next billing cycle
• Access continues until the end of the current paid period
• No partial refunds for unused days within the current billing period

Long-Term Memberships (3, 6, 12 months)

• 14-day cooling-off period from purchase date for full refund
• After cooling-off period, memberships are non-refundable
• Membership may be frozen for up to 30 days per year (medical reasons only, with documentation)

Shipping & Delivery

• Delivery timeframes and shipping costs are shown at checkout and in your order confirmation.
• Risk of loss and damage passes to you upon delivery. We recommend checking your order on receipt.
• If your order arrives damaged or incomplete, contact us within 48 hours with photos and your order number. We will arrange a replacement or full refund as appropriate.

Product Returns & Refunds

• You may return unopened, sealed supplements within 14 days of delivery for a full refund.
• Opened products are non-refundable for health and hygiene reasons. This is standard practice and in line with EU consumer protection rules for sealed goods that have been unsealed.
• Refunds are issued to the original payment method and are processed within 5–10 business days after we receive and inspect the return.

Defective or Wrong Product

If you receive the wrong item, a defective product (e.g. damaged packaging, expired product, or faulty seal), you are entitled to a full refund or replacement regardless of whether the product has been opened. Contact us with your order number and, where possible, photos. We will resolve the issue promptly.

Right of Withdrawal (EU / Cyprus)

Under the EU Consumer Rights Directive, you have a 14-day right of withdrawal for distance (online) purchases. We honour this right for sealed goods that have not been opened. Supplements that have been unsealed or opened are excluded from the right of withdrawal on grounds of health and hygiene, as permitted by EU law.

To exercise your right of withdrawal, notify us within 14 days of receiving the goods and return the sealed product within 14 days of that notification. Refunds will be made to your original payment method.

Order Cancellation

You may cancel your order at no charge before it has been dispatched. Once the order has been shipped, our standard return and refund terms above apply. Contact us as soon as possible if you wish to cancel.

Non-Refundable Conditions

The following are not eligible for refund or return:

• Opened or unsealed supplements (except in cases of defect or wrong product)
• Items returned after the 14-day return window
• Sale or clearance items, unless otherwise stated at the time of purchase

Return Shipping & Restocking

Unless the return is due to our error (wrong or defective product), the customer is responsible for return shipping costs. We do not charge restocking fees for eligible returns of unopened, sealed products returned within the 14-day window. For defective or wrong product cases, we cover the cost of return or replacement shipping.